We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Counter Sales based out of Sudbury, ON location .

POSITION OVERVIEW
We are seeking a dependable, customer-focused professional to support counter sales in a high-traffic, fast-paced branch environment. This role plays a key part in delivering prompt service to walk-in customers, processing orders and inquiries efficiently, and collaborating with the branch team to ensure smooth operations and a robust customer experience.

RESPONSIBILITIES

Greet and assist walk-in customers at the counter, providing prompt and professional service

Respond to customer product inquiries in person, as well as via phone and email to support branch sales

Assess customer needs on the spot and recommend appropriate products and solutions

Provide pricing, availability, and alternative product options when required

Process sales transactions, quotes, special orders, and returns accurately

Communicate order status, shipment details, and delivery timelines

Work with warehouse staff and vendors to ensure timely order fulfillment

Increase sales through cross-selling, upselling, and promotions

Build strong relationships with repeat and new customers

Help maintain an organized, stocked, and professional counter area

Support inventory counts and maintain accurate system information





Uphold company policies and procedures while maintaining a professional branch presence

Perform other branch and counter-related duties as assigned

QUALIFICATIONS

Though not required, preference will be given to individuals with Counter Sales experience working in Safety, Industrial, or related setting(s)

Strong customer service skills with a professional, positive attitude

Clear and effective communication skills

Able to work in a fast-paced environment and manage multiple tasks simultaneously

Solid problem-solving skills with strong attention to detail and accuracy

Honest, dependable, and punctual with a proactive work ethic

Strong time management skills with the ability to work independently and as part of a team

Capable of following written instructions, safety procedures, and documented processes

Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is between $41,600 and $45,700 or more, depending on relevant experience, technical competencies, certifications, etc. In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D;, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.

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📌 Counter Sales Associate (Ontario)
🏢 Soucie Salo Safety
📍 Ontario