Job Identification: 222716 Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time Equal Chance Employer: EOE, including disability/vets Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Front Office Ambassador

, you’re not just ensuring an elevated arrival and departure experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

Deliver a warm welcome:

Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby

Enhance guest stays:

Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience

Provide expert guidance:

Share thoughtful and personalized recommendations on property amenities and local attractions

Resolve issues with care and urgency:

Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution

Remain calm and alert:

Maintain poise during high-traffic or emergency situations

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of





Hospitality

. Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership

. A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now

, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.

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📌 Front Desk Agent (Winnipeg)
🏢 Hilton
📍 Winnipeg