The Customer Service Representative at our client's Contact Centre brings essential support within a hybrid work model in downtown Toronto. Deliver high-quality client service across multiple channels and ensure compliance with program standards.
Our client is a B Corp certified social enterprise focused on healthcare equality in Canada. This full-time position requires a minimum of two years' experience in a dental or related setting. Strong communication skills in English and the ability to resolve client inquiries efficiently are vital for success.
Key Responsibilities:
• Provide high-quality service via phone, chat, email, and portals
• Address and resolve inbound client inquiries promptly
• Conduct outbound follow-ups to ensure client satisfaction




• Maintain detailed case notes in the CRM system
• Collaborate with team members for service improvement
Requirements:
• Minimum 2 years in a dental or healthcare environment
• Strong English communication skills
• Knowledge of social assistance programs is a plus
• Excellent client-facing communication and interpersonal skills
• High attention to detail and problem-solving abilities
Elevate your career with effective client service, detail orientation, and a commitment to healthcare access.
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📌 Hybrid Customer Service Representative Toronto
🏢 Raise
📍 Toronto