Job Title: Systems Administrator/Operations Support Specialist - Intermediate Location: Toronto Work Model: Onsite Duration: 5 months Extension: 1 Time Must Haves Minimum 2 years of experience in audio-visual and video conferencing hardware and software.

Minimum 2 years of experience in incident management with solid knowledge of ITIL/ITSM frameworks, standards, and processes.

Minimum 1 year of experience in reporting, dashboard creation, and documentation.

Excellent communication skills (verbal and written).

Description / Responsibilities / Skills Technical Support for JVN Technologies Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.

Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.

Knowledge of AV hardware (projectors, microphones, speakers, cameras, AV processors and control systems - e.g.

Crestron, Extron).

Strong familiarity with video conferencing platforms and compatible hardware (Zoom, MS Teams, Cisco Webex and codecs).

Understanding of signal flow, connectivity (HDMI, USB, network-based AV).

Understanding the basics of VoIP systems and PBX configurations.

Internal Operations & Documentation Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.

Experience with perform system testing and document results.

Solid understanding of software/hardware upgrade processes.

Coordinating with internal teams for process improvements.





External User Onboarding & Training Ability to guide non-technical users through setup and orientation.

Qualified interaction with legal counsel, witnesses, and public users.

Vendor Coordination & Service Monitoring Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.

Technical Skills Proficiency with major operating systems (Windows, macOS, iOS, Android) and associated peripherals.

Knowledge of network fundamentals (TCP/IP, bandwidth requirements for video calls).

Deliverables Codes Scripts Project documents Project communications 1:1 meetings / team meetings / documentation on Share

Point site, throughout the duration of the project and operation life cycle etc.

Experience & Skill Set Requirements Technical Skills 30 points Comprehensive knowledge of video conferencing technologies, including ISDN, TCP/IP, and communication protocols.

Proficiency with major operating systems (Windows, macOS, iOS, Android) and associated peripherals such as microphones, speakers, A/V processors, and webcams.

Solid understanding of network infrastructure, including LAN, WAN, routers, and switches.





Familiarity with emerging trends in audio-visual and video conferencing technology.

Analytical and Problem-Solving Skills 25 points Diagnose and resolve issues related to hardware, software, and network systems.

Troubleshoot system malfunctions and equipment failures.

Maintain reliable and efficient system operations.

Act as a quality control liaison between business users and vendors.

Support training sessions for video and audio equipment usage.

Communication, Collaboration and Interpersonal Skills 25 points Simplify and clearly convey technical concepts for non-technical audiences.

Collaborate with vendors and technical teams to troubleshoot and resolve issues.

Create and maintain training materials, user manuals, and documentation.

Deliver user demonstrations and provide support for video conferencing solutions.

Foster effective collaboration with management, team members, and external agencies.

Demonstrate tact, diplomacy, and discretion when engaging with judiciary and sensitive stakeholders.

Build strong, collaborative relationships to ensure seamless service delivery.

Organizational and Prioritization Skills 20 points Demonstrates strong organizational and prioritization skills Efficiently manages multiple service requests and tasks Skilled in coordinating updates and ensuring timely, accurate communication Applies industry best practices, including ITIL frameworks and project management methodologies Drives operational excellence through structured processes

📌 Systems Administrator/Operations Support Specialist - Intermediate (Toronto)
🏢 Innosystech
📍 Toronto