We are seeking an energetic and customer-focused Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. The successful candidate will lead front-of-house staff, ensure exceptional customer service, maintain food quality standards, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Key Responsibilities
Operations Management

Supervise nightly Caferteria operations to ensure smooth and efficient service.

Monitor dining room, buffet stations, and service areas to maintain cleanliness and presentation standards.

Ensure compliance with food safety, sanitation, and health regulations.

Assist with opening, shift change, and closing procedures.

Team Leadership

Lead, motivate, and coach front-of-house staff to deliver excellent customer service.

Coordinate staff assignments and monitor performance throughout shifts.

Train new employees on service standards, company policies, and procedures.

Foster a positive and professional work environment.

Customer Service

Greet guests and ensure a welcoming dining experience.

Resolve customer concerns and complaints promptly and professionally.

Monitor guest satisfaction and take corrective action when necessary.

Support team members during peak service periods.

Food & Quality Control

Ensure buffet stations are properly stocked, clean, and visually appealing.

Monitor food quality, freshness, and portion control standards.

Communicate with kitchen staff regarding replenishment and guest feedback.

Assist in reducing food waste while maintaining excellent product availability.

Administrative Duties

Support scheduling, attendance tracking, and labor management.





Complete shift reports and communicate operational updates to management.

Assist with inventory checks and supply ordering when required.

Handle cash management and point-of-sale procedures as assigned.

Qualifications

Previous supervisory experience in a restaurant, buffet, hospitality, or food service workplace preferred.

Strong leadership and team-building skills.

Excellent customer service and conflict-resolution abilities.

Ability to work effectively in a fast-paced environment.

Knowledge of food safety and sanitation practices.

Strong communication and organizational skills.

Ability to stand and walk for extended periods.

Schedule Requirements

Availability to work afternoons, evenings, weekends, and holidays as required.

Flexible schedule to support operational needs and peak business periods.

Key Competencies

Leadership and accountability

Customer-focused mindset

Problem-solving and decision-making

Time management and organization

Attention to detail

Ability to multitask under pressure

Compensation & Benefits

Competitive hourly wage based on experience.

Opportunities for advancement and professional development.

Employee meal discounts

What's in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company,



Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.

The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We're committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams - strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [email protected] for further information.

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📌 Supervisor, Full Time (Ontario)
🏢 Compass Group Canada
📍 Ontario