AppDirect, Inc. in Toronto, Canada, is hiring a Technical Support Specialist - T1 to join the PartnerStack team. You will be the first point of contact for inbound tickets, chats and emails, troubleshoot platform issues, and document steps clearly to enable rapid escalation.
You should have 1–2 years in SaaS or subscription support, excellent English communication, and familiarity with Zendesk or Salesforce Service Cloud. French is a plus; ownership and a customer‑obsessed mindset are essential.