Match

Box is urgently seeking a QA Lead for a Service

Now Implementation 12 month contract for our New Westminster public sector client.

This is a hybrid role 2 days on site and 3 days remote QA Lead Service

Now Implementation (12-Month Contract) We''re looking for a QA Lead to support testing on a Service

Now implementation project.

This is a 12-month contract role with possibility of extension, reporting to the Project Manager and working closely with the QA Manager and broader project team.

What you''ll deliver: Test strategy and test plans across all project phases Requirements-to-test traceability and risk-based coverage SIT, functional, regression, end-to-end, UAT, and non-functional testing Defect tracking, triage, and trend reporting Release readiness assessments and go/no-go recommendations Test automation strategy (including Service

Now ATF where relevant) Progress and quality reporting for project governance QA documentation, runbooks, and knowledge transfer for post-go-live support What you bring: 5+ years of QA experience, including leading testing on enterprise software implementations Direct experience testing Service

Now or similar enterprise SaaS/ITSM platforms Strong command of the full test lifecycle strategy through release readiness Experience overseeing a third-party implementation partner''s QA Experience running UAT with business stakeholders Experience coordinating testing across vendors, technical/operational teams, security/privacy, and governance groups Hands-on test automation experience (UI, API, integration); Service

Now ATF a plus Familiarity with tools like Jira, Azure Dev

Ops, or Service

Now Test Management Strong analytical and communication skills; able to lead a testing workstream and mentor others Preferred: ISTQB, Service

Now CSA, or ITIL certifications Nice to have:



WCAG accessibility testing experience, Agile/Scrum delivery background, large enterprise or public-sector experience.

For more current job opportunities, Follow Match

Box at linkedin.com/company/matchbox-recruitment/ _________________________ About Match

Box Headquartered in downtown Vancouver and serving clients nationally, Match

Box is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance.

We offer unrivaled expertise with our team''s extensive experience in the recruitment and professional services industry.

We are dedicated to building great connections and creating solid opportunities within the workforce and the labor market.

Equal Opportunities Match

Box is committed to providing equal opportunities for all applicants.

We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples.

It is a priority for us that all candidates are treated fairly and without discrimination.

Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application.

This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada.

Applications not meeting these criteria will not be considered.

Further Consideration We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at

📌 QA Lead - ServiceNow (New Westminster)
🏢 MatchBox Consulting Group
📍 New Westminster