Pay Range: $55,000 - $85,000 At The Home Depot Canada, we want you to feel valued and supported.

The pay range you see represents base salary only.

In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases.

We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If youre also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Description du poste Le superviseur, Centre de relation clientle, doit: (a) mettre en pratique les quatrepiliers des comportements des responsables chez Home

Depot, cest--dire le respect, le perfectionnement, linspiration et la clbration des autres; (b) offrir un service la clientle exceptionnel nos clients et nos associs afin de stimuler les ventes et la rentabilit de lentreprise; et (c) favoriser une culture axe sur les valeurs.

De plus, il doit connatre les fonctions de la majorit des autres postes du centre de relation clientle et tre en mesure de les excuter.

Nos objectifs en matire de service la clientle sont daller au-del des attentes de nos clients internes et externes chaque jour et de mettre en uvre notre modle Passez lACTion.

Principales responsabilits Donner lexemple en adoptant en tout temps des comportements dignes du modle Passez lACTion et en encourageant une attitude positive chez les associs.

Communiquer aux associs les mthodes dexploitation normalises et toutes les lignes directrices du code dthique de Home

Depot et sassurer quelles sont respectes.

Superviser les associs et les activits relatives ses fonctions, notamment en veillant ce que la dotation en personnel rponde aux besoins de lentreprise.

Grer le rendement des associs en leur transmettant les responsabilits et les objectifs, en les reconnaissant et en les rcompensant, en documentant et en valuant leur rendement, en leur fournissant des rtroactions officielles et non officielles quant au rendement, ainsi quen effectuant des valuations des associs et du rendement, et en assurant un suivi appropri.

Favoriser le perfectionnement des comptences des associs en animant des discussions relatives la carrire portant sur la promotion, lvaluation du rendement et le perfectionnement professionnel en fonction des comptences du poste et en utilisant nos profils de russite ainsi que notre modle70-20-10.

Offrir aux associs la formation, les renseignements, les outils, lencadrement, les directives, lencouragement et la reconnaissance ncessaires pour atteindre les objectifs et pour assumer des responsabilits plus importantes au sein du centre de relation clientle.

Offrir un soutien tous les associs du centre de relation clientle pendant les heures douverture.



tablir et maintenir de solides partenariats daffaires avec les partenaires internes et externes afin damliorer lexprience de magasinage du client et dun seul Home

Depot.

Passer en revue les indicateurs de rendement cls relatifs ses fonctions afin de maintenir la rentabilit, de dterminer les tendances et de dfinir les problmes, pour ensuite laborer et mettre en uvre les mesures appropries.

Sassurer que tous les associs sont au courant de nos politiques en matire de sant et de scurit et quils les respectent quotidiennement dans le centre de relation clientle.

Comptences Communication efficace.

Gestion des conflits.

Perfectionnement des talents.

Stimulation de lengagement.

Aptitudes Matrise de la technologie, des logiciels et des applications de la suite Microsoft et comptences de frappe au clavier.

Au moins unan dexprience pertinente titre de superviseur ou un niveau plus lev.

Suprieur immdiat ou subordonns Suprieur immdiat: directeur, Centre de relation clientle.

Exigences relatives aux dplacements Aucun dplacement requis.

Exigences physiques Position assise un poste de travail la majorit de la journe, rarement debout.

Utilisation dun ordinateur et dautres technologies.

Travail hybride Sans emplacement prcis.

Conditions de travail Travail sdentaire.

Espace de travail domicile, sans bruit ni distractions pendant toute la dure du quart de travail.

Horaire variable (disponibilits de jour et de soir, tout jour de la semaine) habituellement.

Respect des exigences de Home

Depot par rapport Internet.

Respect des lignes directrices relatives au tltravail de Home

Depot.

Exigences de base Diplme dtudes secondaires ou lquivalent.

Exprience professionnelle Au moins unan dexprience pertinente.

Exprience en direction Au moins unan dexprience pertinente titre de superviseur ou un niveau plus lev.

Position Overview: Contact Centre Supervisor must (a) demonstrate the four pillars of Home Depot leadership behaviours Respect, Develop, Celebrate and Inspire (b) provide outstanding customer service to our Customers and Associates to drive the sales and profitability of the organization (c) Foster a values based culture.

In addition to being familiar with and able to perform the functions of the majority of other Contact Centre positions.

Customer service objectives include going above and beyond for our internal and external Customers each and every day and demonstrating our GET model.

Key Responsibilities: Lead by example in consistently demonstrating GET Involved behaviours and promoting positive associate morale.

Ensure all Home Depot Standard Operating Procedures and Guidelines in the Code of Conduct are communicated and adhered to by Associates.

Supervise Associates and work activity within the function(s) of responsibility, including ensuring appropriate staffing levels to meet the business needs.





Manage Associate performance through the communication of responsibilities and goals, reward and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing Associate Reviews and Performance Appraisals and providing appropriate follow-up.

Develop Associate talent by facilitating career conversations regarding promotion, performance appraisal and/or professional development based on role competencies using our success profiles and 70/20/10 model.

Provide Associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within the Contact Centre.

Provide Supervisor support to all associates across Contact Centre during operating hours.

Develop and maintain robust business partnerships with internal and external partners to elevate the customer and One Home Depot experience.

Review Key Performance Indicators for the assigned function in order to maintain profitability, identify trends, define problems and develop and implement appropriate actions.

Ensure that all associates are aware of our Health and Safety policies and are adhering to them daily in our Contact Centre environment.

Competencies: Communicates Effectively Develops Talent Drives Engagement Manages Conflict Skills: Must be proficient in using technology, computer software(s), MS Suite applications and typing skills.

At least one year of relevant work experience at the department supervisor level or above.

Direct Manager/Direct Reports: Reports to Contact Centre Manager Travel Requirements: No travel is required for this role.

Physical Requirements: Requires sitting at a workstation, majority of the day, with minimal standing.

Operating a computer and other technology.

Working Conditions: Sedentary work Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift.

Contact Centre Supervisors customarily work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week .

Must be able to meet Home Depot internet requirements.

Must be able to meet Home Depot Work from home guidelines.

Minimum Education: Highschool Diploma or Equivalent Minimum Years of Work Experience: At least one year of relevant work experience.

Minimum Leadership Experience: At least one year of relevant work experience at the department supervisor level or above.

Certifications: NA Other Requirements/Assets: NA In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position.

This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role.

Our process is designed to ensure human oversight is maintained throughout the selection process.

📌 Bilingual Contact Centre Supervisor, 6 month contract (Toronto)
🏢 The Home Depot Canada
📍 Toronto