goeasy is hiring a Senior Manager, Customer Service Operations to lead the day-to-day front-line service team across Canada. You will drive performance, manage escalations, and champion customer outcomes while shaping operations with data and frontline insights.
You will oversee KPI performance, workforce management, and cross-functional collaboration to ensure scalable, high-quality service aligned with business priorities, including a robust emphasis on coaching and leadership development.
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📌 Customer Service Operations Leader (Ontario)
🏢 goeasy
📍 Ontario
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