Company Overview:
Kipling is one of Canada’s largest and most successful independent full-service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener-Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and solid leadership, while our hands‑on approach allows us to focus on creating well‑managed and profitable investments for our clients: Trusted partners managing your real estate investments.

Position summary:
Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full‑time and permanent position. Reporting to the Property Manager, the Community Manager must have a service‑oriented approach, excellent communication skills, be willing to work flexible hours including month‑end requirements and be confident and comfortable as the building’s liaison with the residents and the community.

Responsibilities:
Customer Service:

Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs

Consistently focus on providing superior customer service

Meet and interact with residents and prospective residents in a courteous and professional manner

Foster a strong customer service culture among all staff

Promote a strong sense of community

Welcome and assist all residents and visitors in the office

Answer and direct all incoming telephone calls in a courteous and professional manner

Liaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possible

Assist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reports

Complete other duties as assigned

Leasing:

Encourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk‑ins

Secure appointments and conduct property and show suite tours with all prospective residents

Ensure all walk‑ins are provided with a property tour,



including suite showings – an appointment is not required

Engage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to lease

Follow‑up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contact.

Regularly inspect upcoming suite availabilities prior to showing to prospective residents

Ensure that all suites are returned to “rent ready” condition as soon as possible on becoming available

Inspect all vacant units daily to ensure suites are in optimal condition for showings/appointments

Negotiate leases to achieve optimum value for the property

Administration and Reporting:

Review and submit changes to leasing reports as directed

Complete and maintain a consistent and accurate traffic report and submit on a weekly basis

Register all prospective residents using Yardi or other software as required

Collect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rent

Complete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and procedures.

Personally, notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applications

Assemble and provide move‑in packages to new residents

Coordinate reservations of elevators for move‑ins and move‑outs

Promote accepted applicants to join the online payment program or Pre‑Authorized‑Payment program (PAP)

Assist with the completion of incoming and outgoing suite inspections and document as required





Actively monitor deficiencies in suites and common areas and produce work orders as required

Ensure the voicemail greeting is clear, enthusiastic and scripted according to company policy

Ensure that the resident directory is accurate

Be flexible with lunch hours and breaks to be available to prospective residents and appointments

Responsible for office administrative duties that may include mail, courier, office supplies, invoice coding and processing and other duties to support the operations team

Maintain an orderly leasing centre with proper filing of all documentation and correspondence

Complete rent collection, striving for zero arrears each month. Ensure rents are deposited in the property account on a timely basis. Record all transactions according to established policies and procedures.

Enter work orders into Yardi for existing residents when assistance is required

Utilize the property management system to record transactions and run various operating reports

Serve all legal documentation pertaining to non‑payment of rent and/or further landlord/tenant process or litigation as directed

Liaise with Building Maintenance Manager on a day‑to‑day basis relating to building operation

Perform other duties related to leasing, marketing, and administration as required

The ideal candidate for this position will have the following background:

A passion for excellence in customer service delivery

Post‑secondary education preferred

Exceptional oral and written communication skills

Strong interpersonal skills

Strong command of MS Office products: Word, Excel, PowerPoint and Yardi Software.

Detail‑oriented; ability to resolve problems using facts, sound reasoning and common sense

Self‑starter with high degree of initiative, creativity and flexibility

3-5 years of experience in Property Management and Sales

Do you currently hold a RECA Property Manager licence?

Kipling supports equal opportunities and invests in a diverse and multicultural work force that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling’s culture, enhances collaboration and makes for an inclusive work environment.

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📌 Community Manager (Toronto) (Ontario)
🏢 Kipling Group
📍 Ontario