Elevate your career with Hitachi Rail as a Service Delivery Analyst, collaborating to ensure exceptional engineering service delivery. Focus on reliability, efficiency, and customer satisfaction in this critical role.

As a part of the CBTCS E2 Services team, you'll oversee the performance of service against SLAs, coordinate incident and change communications, and manage ticket resolution governance. This position demands 3 to 5 years of relevant experience, along with strong problem-solving and communication skills. Engage with engineering teams while driving continuous improvement and service quality across operations.

Key Responsibilities:
• Manage delivery of CBTCS E2 services meeting business SLAs
• Coordinate operational support for engineering service adoption




• Govern incident and request management processes effectively
• Lead communication for incidents and planned service changes
• Support CI/CD-related operational delivery and service improvements

Requirements:
• 3 to 5 years of service delivery experience in engineering
• Bachelor’s degree in engineering or Computer Science
• Relevant ITIL or PMP certifications preferred
• Proficiency in incident management tools like ServiceNow
• Robust ability to handle multiple priorities effectively

Enhance service delivery and communications while supporting engineering excellence at Hitachi Rail.
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📌 Service Delivery Analyst at Hitachi Rail (Ontario)
🏢 Hitachi Rail
📍 Ontario