Elevate customer experiences with W.W. Grainger, Inc. as a Customer Service Lead. This onsite role focuses on superior service, team development, and operational excellence in a dynamic setting.

As a Lead Sales and Service Representative, you will ensure a high level of customer satisfaction while supporting branch operations. This position blends coaching, direct customer relations, and management of vital processes. Your leadership will significantly impact customer retention and improve financial results in an setting that values teamwork and employee empowerment.

Key Responsibilities:
• Support branch leadership in daily operational tasks
• Provide coaching to team members for skill development




• Manage customer and team communication effectively
• Conduct behavior-based safety observations
• Facilitate on-boarding and ongoing training for staff

Requirements:
• 1-3 years of sales and customer service experience
• High school diploma or equivalent, preferred
• Strong leadership skills and team collaboration
• Ability to adapt to changing priorities
• Valid driver's license for operating Grainger vehicles

Lead the Grainger team in delivering exceptional service and operational success.
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📌 Customer Service Lead at Grainger (Alberta)
🏢 Grainger Canada
📍 Alberta