Elevate your career with DXC Technology as a Help Desk Support Technician in Manitoba. Provide L1 support for government accounts through various channels including phone, email, and chat.

This full-time role includes resolving customer inquiries and troubleshooting both software and hardware issues. You will also follow up to ensure timely responses and maintain documentation in a problem management database. The role requires round-the-clock shift work, including weekends, and offers work-from-home flexibility.

Key Responsibilities:
• Assist customers resolving all technical support inquiries
• Troubleshoot software and hardware problems effectively
• Log and track problems in a management database




• Prioritize and evaluate customer complaints efficiently
• Follow defined escalation process for complex inquiries

Requirements:
• High school diploma or G.E.D.
• At least one year of technical support experience
• Familiarity with company products and operating systems
• Strong analytical and communication skills
• Ability to work 24/7 in a rotating shift workplace

Leverage your technical skills and customer service expertise as part of DXC Technology's dedicated support team.
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📌 Help Desk Support Technician in Manitoba
🏢 DXC Technology
📍 Manitoba