Join Gordon Food Service as a Bilingual Field Service Coordinator specializing in operational efficiency. Utilize your skills in service coordination and technical support to enhance customer satisfaction.

The Field Service Coordinator & Technical Support Specialist role at InnoServ requires full bilingualism in French and English. You will be responsible for managing service requests, scheduling technicians, and providing hands-on technical support for beverage and chemical equipment. Your contributions play a crucial role in minimizing customer downtime and ensuring seamless service delivery.

Key Responsibilities:
• Manage and prioritize incoming field service requests effectively
• Collaborate with Service Managers to balance workloads and schedules




• Track third-party accounts for SLA compliance
• Coordinate shipping and staging of necessary parts for repairs
• Resolve customer escalations with prompt, skilled communication

Requirements:
• High School Diploma or equivalent
• Bilingual proficiency in French and English
• Knowledge of beverage and chemical equipment repair
• Experience with Field Service Management software
• Ability to handle vendor relationships and service compliance

Leverage your bilingual skills and technical expertise to drive operational success at InnoServ.
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📌 Bilingual Field Service Coordinator at InnoServ (Ontario)
🏢 Intercity Packers
📍 Ontario