Elevate your career as a Bilingual Flex Learning Specialist based in Canada. This remote role blends customer service and training to empower learning for service teams.
Our partner company seeks a dynamic qualified adept in both English and French. You will design and deliver high-quality training while maintaining active customer service responsibilities. Essential skills include facilitation, mentorship, and solid interpersonal communication to ensure learners meet performance expectations.
Key Responsibilities:
Plan and deliver engaging soft-skills and product training
Facilitate interactive sessions encouraging participation
Supervise training groups of 14–30 agents
Provide mentoring and constructive feedback to learners
Track attendance, performance, and escalate issues as needed
Requirements:
Fluency in English and French for customer interactions
Approximately two years in training or contact-center roles
Solid facilitation and presentation skills
Proficiency in Microsoft Office applications
Ability to work flexible schedules including evenings
Maximize your potential in a role that supports both learning and customer service excellence.