Unlock your potential as a Senior Application Support Analyst with Helical Pile Solutions in Calgary. Your expertise in Microsoft 365 and ERP systems will drive application effectiveness and user satisfaction.
We seek an experienced Application Support Analyst who excels in managing business applications. Reporting to the Team Lead, Business Applications, you will ensure the stability and performance of various enterprise-level tools while supporting end-users and resolving issues effectively.
Key Responsibilities:
Manage and optimize M365 applications like Teams and Share Point
Troubleshoot end-user issues and propose solutions
Collaborate with internal teams and vendors for better service
Conduct training sessions on application best practices
Document processes and maintain application guides
Requirements:
5+ years in application support or systems management
Relevant degree or equivalent skilled experience
Advanced knowledge of M365 suite and ERP systems
Proven troubleshooting and analytical skills
Customer-focused with robust communication abilities
Utilize your skills to enhance application support at Helical Pile Solutions and drive continuous improvement within our systems.
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