*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a current vacant role, and the successful candidate will be hired into an existing open position.
Compensation: $17.95/hour
Our client is seeking a Customer Service & Collections Representative to join their quick-paced contact center team in Mississauga, Ontario. This position is ideal for candidates who thrive in a high-volume customer workplace, enjoy helping people find solutions, and are comfortable handling both inbound and outbound calls.
In this role, you will provide exceptional customer service, assist customers with repayment options and financial solutions, and maintain accurate records of customer interactions.
Location & Schedule
Mississauga,
ON (Onsite for training)
Contract: 6 Months
Start Date: August 31, 2026
Training & Nesting: 5 days onsite per week for the first 10 weeks
Post-training: Hybrid schedule (2 days onsite, 3 days remote) upon meeting performance expectations
Hours of Operation: 6:30 AM – 11:00 PM EST
Candidates must be adaptable with scheduling shifts within operating hours.
Key Responsibilities
Handle inbound and outbound customer calls professionally and empathetically
Resolve customer inquiries and provide outstanding customer service
Educate customers on available programs, services, and solutions
Discuss outstanding balances and repayment options
Negotiate
📌 Call Center Representative Bilingual French Toronto
🏢 Insight Global
📍 Toronto
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