The Customer Service Representative is responsible for delivering a consistently high standard of service and support to customers while representing the organization in a skilled and solutions-oriented manner.

This role serves as a key point of contact for customers, managing inquiries, requests, and concerns while ensuring timely resolution and adherence to established policies, procedures, and service standards. The successful candidate will demonstrate strong communication skills, sound judgment, attention to detail, and a commitment to operational excellence and customer satisfaction.

Key Responsibilities

Customer Experience & Relationship Management
Serve as a primary point of contact for customers, providing qualified and responsive service across designated communication channels.




Manage customer inquiries, requests, and concerns in a timely, accurate, and skilled manner.
Develop and maintain positive customer relationships through effective communication, active listening, and a customer-centric approach.
Assess customer needs and provide appropriate information, solutions, and recommendations.
Address escalated or sensitive customer concerns with discretion, professionalism, and sound judgment.
Conduct appropriate follow-up to ensure customer issues are resolved and service expectations are met.

Operational Support
Process customer orders, transactions,

📌 Customer Service Representative Ingersoll
🏢 Specialized Recruiting Group -London, Ontario
📍 Ingersoll