Enhance guest experiences at Thermea Spa Village Whitby as the Operations Manager. Lead a dedicated team to foster exceptional service in a serene wellness setting.
In this full-time role, oversee operations, focusing on guest satisfaction and team development within the spa village. You will report to the Assistant Director of Operations, managing daily activities that ensure a seamless guest experience. This position requires a blend of leadership skills and a passion for wellness, making it essential to cultivate positive relationships while optimizing processes.
Key Responsibilities:
• Act as Manager on Duty, overseeing all spa departments
• Resolve guest complaints promptly and effectively
• Develop organizational standards for guest experiences
• Supervise and mentor the Guest Experience Supervisor team
• Ensure cleanliness and safety of the spa premises
Requirements:
• Minimum five years in wellness, hospitality, or tourism
• At least three years in a leadership role
• Strong MS Office skills required
• Excellent communication and relationship-building abilities
• Problem-solving skills and capacity to multi-task
Elevate guest experiences through leadership and an unwavering commitment to quality customer service at Thermea Spa Village Whitby.
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