Experience Range: we are looking for resource who is having with 7 years of experience, including substantial hands-on expertise in product management and requirements extraction for quote-to-cash and commerce processes

Key Responsibilities:

Lead requirements extraction and develop functional specifications for quote-to-cash and commerce solutions, ensuring alignment with business objectives

Analyze and map business processes, document user journeys, and identify gaps and improvement opportunities across distributor, reseller, and customer channels

Develop and maintain detailed acceptance criteria, ensuring robust requirement traceability throughout the project lifecycle

Facilitate stakeholder workshops and meetings to bridge communication between business and technical teams, driving consensus and clarity

Collaborate with cross-functional teams to design and optimize data models, focusing on Oracle CPQ and Salesforce platforms

Define and document channel and partner economics to support effective distributor, reseller, and customer engagement strategies

Validate requirements implementation and ensure delivery of measurable business outcomes

Monitor industry trends and best practices to enhance product management methodologies and deliver creative solutions

Must-have

Requirements gathering, functional specifications and user stories / BRDs





Process mapping and user-journey / workflow definition

Acceptance-criteria authoring and requirements traceability

Strongly preferred

Familiarity with Oracle CPQ and/or Salesforce, understands their capabilities well enough to write platform-aware requirements

Subscription, renewals or billing domain exposure

Nice-to-have

Experience bridging business and technical teams in an Agile delivery

To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/

Why should you apply for this role?
Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.

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Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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📌 Sr. Salesforce Commerce Business Analyst (Ontario)
🏢 Brillio
📍 Ontario