Lead the Customer Service team at Titanium Transportation Group, ensuring exceptional service delivery and operational excellence. Engage directly with customers and promote team development in Bolton, ON.

As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and manage daily operations. You will coach team members, address escalated issues, and cultivate robust customer relationships. Your leadership will foster a collaborative environment focused on continuous improvement.

Key Responsibilities:
• Lead and develop the Customer Service Representatives team
• Oversee daily operations and communications with customers
• Manage escalated customer inquiries and service failures




• Collaborate with internal teams to meet customer expectations
• Monitor service performance metrics and team productivity

Requirements:
• 5+ years in customer service, preferably in logistics
• 3+ years in a supervisory role
• Post-secondary education in Business or related field
• Familiarity with Transportation Management Systems
• Proficient in Microsoft Office Suite

Drive customer satisfaction and efficiency as you lead the Customer Service operations at Titanium.
#J-18808-Ljbffr

📌 Customer Service Manager at Titanium (Alberta)
🏢 Titanium Logistics
📍 Alberta