About the Role Were looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You''ll Do Manage a portfolio of delinquent/overdue accounts Make outbound calls and send emails to follow up on outstanding payments.
Handle customer objections and payment delays professionally.
Follow up consistently on payment commitments.
Maintain accurate records and next steps.
Work toward daily and weekly collections targets and KPIs.
Requirements What We''re Looking For Several years of hands-on collections experience in a dedicated Collections role (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
Experience handling US customers/accounts is strongly preferred.
Strong spoken and written English.
Comfortable with high-volume outbound calls.
Explicit, direct, and concise communicator.
Firm, persistent, and professional.
Strong follow-through and accountability.
Comfortable working with targets and performance metrics.
This Role Is Not a Fit If: Your background is Accounts Receivable, Billing, Credit Analyst, or Credit Controller without a standalone Collections title Your ''Collections'' title involved mostly clerical, reconciliation, or data-entry duties rather than actively working overdue accounts and negotiating payments Benefits We offer: CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise Fully remote