LUXURY DAY SPA MANAGER.

Location: West Island of Montreal.

Position: Full-Time.

Team: Approximately 60 employees.

Reports to: Ownership. THE ROLE: We are looking for an experienced, confident and organized Spa Manager to lead the day-to-day operation of a busy luxury day spa with a team of approximately 60 employees.

The Manager will be responsible for leading the team, maintaining exceptional client service, overseeing daily operations and helping drive the overall success and profitability of the spa. KEY RESPONSIBILITIES: Team Leadership: Lead, motivate and support a team of approximately 60 employees.

Set clear expectations for professionalism, performance and client service.

Coach employees and address performance issues when required.

Participate in recruitment, onboarding and training.

Create a positive, respectful and accountable team culture.

Client Experience: Ensure a consistently exceptional luxury client experience.

Maintain high standards throughout reception, treatments and all client interactions.

Handle client concerns professionally and ensure appropriate service recovery.

Monitor and maintain the overall presentation and standards of the spa.

Daily Operations: Oversee the daily operation of the spa and ensure it runs smoothly and efficiently.

Manage staffing, scheduling and daily coverage.

Ensure policies, procedures, safety standards and service standards are followed.

Monitor supplies, equipment and facility needs.

Identify operational issues and implement practical solutions.

Sales & Business Performance: Monitor daily and monthly sales and business performance.

Support the team in achieving sales and service goals.

Encourage rebooking, memberships, packages, retail and other revenue opportunities.

Work with ownership on promotions, initiatives and business improvements.

Communication: Act as a key link between ownership and the team.

Communicate priorities, changes and expectations clearly.

Keep ownership informed of important staffing, operational and client issues.

Encourage employees to bring solutions and take ownership of their responsibilities. QUALIFICATIONS: 35+ years of management experience in a spa, salon, hospitality, wellness or high-end service environment.

Experience managing a large team; experience with 50+ employees is an asset.

Robust leadership, organizational and problem-solving skills.





Excellent customer service instincts and a professional presence.

Strong understanding of sales and business performance.

Ability to manage multiple priorities in a fast-paced environment.

Excellent English and French communication skills. THE IDEAL CANDIDATE: You are a leader, not simply a supervisor .

You are confident, approachable, organized and comfortable holding people accountable.

You lead by example, remain calm under pressure, notice the details and understand that a luxury experience requires consistency at every level.

This is an opportunity to take a key leadership role in an established luxury spa and make a meaningful impact on the team, client experience and growth of the business.

Competitive compensation based on experience and qualifications. GESTIONNAIRE DE SPA DE LUXE.

Lieu: Ouest-de-lle de Montral.

Poste: Temps plein. quipe: Environ 60 employs.

Suprieur immdiat: Propritaires. LE POSTE: Nous sommes la recherche dune personne dexprience, dynamique, organise et confiante pour assurer la gestion quotidienne dun spa de luxe comptant environ 60 employs.

La personne titulaire du poste sera responsable de diriger lquipe, de maintenir un service la clientle exceptionnel, de superviser les oprations quotidiennes et de contribuer au succs et la rentabilit du spa. PRINCIPALES RESPONSABILITS: Leadership et gestion dquipe: Diriger, mobiliser et soutenir une quipe denviron 60 employs. tablir des attentes claires en matire de professionnalisme, de performance et de service la clientle.

Encadrer les employs et intervenir lorsque des problmes de performance surviennent.

Participer au recrutement, lintgration et la formation des nouveaux employs.

Crer une culture dquipe positive, respectueuse et axe sur la responsabilit.

Exprience client: Assurer une exprience client exceptionnelle et constante.

Maintenir des standards levs la rception, dans les salles de soins et dans toutes les interactions avec les clients.

Grer les proccupations des clients avec professionnalisme et assurer un suivi appropri.





Veiller la prsentation gnrale et aux standards de qualit du spa.

Oprations quotidiennes: Superviser les oprations quotidiennes et assurer le bon fonctionnement du spa.

Grer les horaires, les besoins en personnel et la couverture quotidienne.

Veiller au respect des politiques, procdures, normes de scurit et standards de service.

Assurer le suivi des fournitures, de lquipement et des besoins lis aux installations.

Identifier les problmes oprationnels et mettre en place des solutions concrtes.

Ventes et performance: Suivre les ventes quotidiennes et mensuelles ainsi que la performance globale.

Soutenir lquipe dans latteinte des objectifs de vente et de service.

Encourager les nouvelles rservations, les memberships, les forfaits, les ventes au dtail et les autres occasions de revenus.

Travailler avec les propritaires sur les promotions, les initiatives et lamlioration de lentreprise.

Communication: Assurer le lien entre les propritaires et lquipe.

Communiquer clairement les priorits, les changements et les attentes.

Informer les propritaires des enjeux importants lis au personnel, aux oprations et aux clients.

Encourager les employs proposer des solutions et prendre leurs responsabilits. QUALIFICATIONS: 3 5 annes ou plus dexprience en gestion dans un spa, salon, htel, secteur du bien-tre ou environnement de service haut de gamme.

Exprience en gestion dune grande quipe; une exprience avec 50 employs ou plus constitue un atout.

Excellentes aptitudes en leadership, organisation et rsolution de problmes.

Excellent sens du service la clientle et prsentation professionnelle.

Bonne comprhension des ventes et de la performance dentreprise.

Capacit grer plusieurs priorits dans un environnement dynamique.

Excellentes comptences en communication, en franais et en anglais. LA PERSONNE IDALE: Vous tes un leader et non simplement un superviseur .

Vous tes une personne confiante, accessible et organise, laise de faire respecter les standards et dassurer limputabilit.

Vous donnez lexemple, demeurez calme sous pression, portez attention aux dtails et comprenez quune exprience de luxe exige de la constance tous les niveaux.

Il sagit dune belle occasion de jouer un rle cl au sein dun spa de luxe tabli et davoir un impact rel sur lquipe, lexprience client et la croissance de lentreprise.

Rmunration concurrentielle selon lexprience et les qualifications.

📌 Spa Manager (Dollard-Des Ormeaux)
🏢 Aqua Spa Nuance
📍 Dollard-Des Ormeaux