Job Details Title of Job: Case Manager, Behavioural Support
Vacancy: 2
Date: September 2, 2026
Closing Date: September 16, 2026
Location: Aurora, ON - Behavioural Support Services
Compensation: $57,007 - $71,647 Annually Prorated
Contract Duration: March 31, 2027
Work Type: Onsite
Job ID: 10995671
Existing or New Position: New
Program Summary The Behavioural Support Services Team improve the health care services of older adults, their families and caregivers. The responsive program supports those who live and cope with behaviours/personal expressions associated with dementia, mental illness, addictions and other neurological conditions, when they require it and wherever they live, at home or elsewhere.
Behaviours/personal expressions are a response, often intentional, to something important to our clients. Persons may use words, gestures, or actions to express something important about their personal, social, or physical environment. Behaviours/personal expressions such as wandering, physical resistance and agitation can be common for individuals living with dementia, mental illness, addiction or other neurological disorders. They can be very distressing to the older adults themselves and to their families, caregivers and other support providers.
Job Summary As a Case Manager, Behavioural Support you will be part of a Behaviour Support Team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions and who are ALC or at risk of becoming ALC in the acute care settings of the Ontario Health Central or Toronto Central area. You will assist in the creation and coordination of a behaviour support network, you will provide direct service to support the person served, family members and/or caregivers to mitigate escalating responsive behaviours. A key role of this position is to coordinate and support the transition of person served as they moved to their next experience.
What You Will Do Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours
Conduct behavioural assessments and maintain accurate, timely documentation and reports.
Act as a liaison and advocate,



collaborating with clients, families, caregivers, and multidisciplinary teams.
Provide training, consultation, and ongoing support to staff, families, and caregivers.
Offer supportive counselling and connect clients to appropriate health care services and community resources.
Deliver crisis intervention and assist in creating effective crisis management plans.
Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
Participate in team meetings, care conferences, and interdisciplinary collaboration.
Maintain strict confidentiality and adhere to organizational policies and procedures.
Work primarily within hospital settings, ensuring compliance with health and safety protocols
Engage in required training and contribute to the Behaviour Support Resource Team
Perform additional duties as assigned by leadership
What You Bring Post-secondary education in Social Services / Human Services or equivalent field
Minimum 3 years’ working experience with client population group
Understanding of challenges faced by [Client group eg:adults/Seniors/Youths] with [challgenges, eg: mental health, addictions, dementia, or neurological conditions]
Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation
Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained)
Knowledge of community resources and cultural competency frameworks
Proven crisis intervention, problem-solving, and interpersonal skills
Strong assessment, counselling, and client engagement abilities with a flexible, creative approach
Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners
Excellent communication, organizational, and time management skills
Proficient in documentation, record-keeping, and basic computer applications




Valid driver’s license and access to a personal vehicle
Work Workplace Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke
May also be required to be on-call as emergency contact for after hours
Frequent travel within the Central LHIN will also be required
Occasional evening and weekend hours may be required. [optional subject to service team]
What We Offer 24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Our Commitment to Diversity and Inclusion LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Note A satisfactory vulnerable sector check (VSC) is also required
This posting provides only a summary of the responsibilities and requirements for the position
Company Commitment LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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📌 Case Manager, Behavioural Support_FT-Contract (Ontario)
🏢 Loft Community Services
📍 Ontario