Elevate customer experience as a Customer Services Manager for Sandvik in Lively, ON. Lead operations and enhance parts supply services for mining customers in Canada.
In this role, you will oversee the customer support center, driving service performance and improvement within Sandvik Mining. Your leadership will shape a customer-focused culture, facilitating seamless operations and solving critical customer issues. With responsibilities spanning team development, logistics coordination, and pricing support, your impact will resonate through the organization.
Key Responsibilities:
• Lead the Canadian Customer Support Centre team
• Manage staffing and development initiatives
• Oversee critical customer issue resolution
• Drive improvements in order performance and fulfillment
• Collaborate with cross-functional teams for seamless service
Requirements:
• Minimum 5 years in customer service leadership
• 3 to 5 years managing operational support teams
• Robust knowledge of logistics and customer escalation
• Proficiency in CRM, ERP, and reporting systems
• Relevant post-secondary education preferred
Bring your customer service expertise, leadership qualities, and logistical acumen to drive excellence at Sandvik.
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