This role is responsible for servicing, troubleshooting, programming, commissioning, and maintaining integrated electronic security and low-voltage systems. This position works directly with customers to diagnose system issues, perform preventive and corrective maintenance, and ensure systems operate reliably and efficiently. The specialist provides technical expertise for access control, video surveillance, intrusion detection, and related integrated systems while delivering a high level of customer service.

Responsibilities

Troubleshoot, repair, and maintain electronic security systems

Perform scheduled preventive maintenance and inspections

Program, configure, and commission security and integrated building systems

Respond to service calls and resolve customer issues in a timely manner

Document service activities, deficiencies, and corrective actions

Provide technical support and training to customers

Coordinate with Service Coordinators, Project Managers, and Operations teams

Maintain accurate records, reports, and service documentation

Follow all company safety policies and industry standards

Support installation personnel on project sites

Provide information and support for other contractors on project site

Troubleshoot installation issues during both the startup, commissioning, and servicing of building special systems

Provide input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems

Ensure timely software backups are created for projects, service and software development

Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes

Provide service support on existing systems insuring their proper and efficient operation as well as providing ongoing support to the facility’s building engineers

Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner

Assist in preparing of as-built drawings and Operation & Maintenance Manuals

Assist in turnover of projects from Operations Team to Service Team

Assist Sales team during estimating phase including potential product or system demonstrations

Willing and able to be on call for 24-hour emergency service response





Participate in an on‑call support rotation

Other duties as assigned

Required Qualifications

Must be eligible to obtain Secret Clearance

5 years plus of experience in installing and servicing security solutions

Proficiency in computer operating systems, including the MS Office Suite of products

Experience with access control, CCTV, intrusion, and integrated security platforms

Knowledge of systems such as Genetec, LenelS2, Software House, Avigilon, Bosch, or similar platforms

Excellent customer service and communication skills

Ability to work with electronic equipment such as volt meters, amp meters, and oscilloscopes

Competence in troubleshooting basic electrical and electronic circuitry, including reading and interpreting electrical and electronic diagrams

Clear and concise communication skills, both verbal and written

Preferred Qualifications

Vendor Certification in low voltage systems (e.g., LENEL, GENETEC, MILESTONE, AVIGILON, AMAG, Keyscan, Kantech, SENSTAR, HANWHA, BOSCH, DSC, and others)

Postsecondary training in electronics or equivalent (considered an asset)

Strong networking and IP-based systems knowledge

Ability to empathize with others' issues and perceptions and to creatively and effectively work through these issues to achieve successful outcomes and ensure customer and employee satisfaction

Salary Range
$35.90 – 52.25 (DOE)

Vacancy Status
This posting is for a current and existing vacancy

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position.



The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

WORKING CONDITIONS

While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.

Company Info;
Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering adaptable, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.

If you need accommodation for any part of the application process, please send an email or call 1-(phone hidden) to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

#J-18808-Ljbffr

📌 Senior Technician Service (Quebec City)
🏢 Bosch Building Technologies North America
📍 Quebec City