Lead customer service and operational excellence as a Supervisor for Branch Operations at Mitten, located in Ottawa, Ontario. This role focuses on supporting teams, maintaining inventory, and ensuring high-quality customer experiences.

As the Supervisor of Branch Operations, you will be instrumental in executing customer service standards and overseeing operational processes. Collaborate effectively with Customer Service, Sales, and Warehouse teams to enhance overall efficiency and maintain compliance with established practices. Your leadership will be vital in developing and supporting Customer Service Representatives while ensuring alignment between customer commitments and operational capacity.

Key Responsibilities:
• Lead and coach Customer Service Representatives




• Maintain customer communication standards
• Oversee operational planning and execution
• Manage purchase order approvals effectively
• Document all operational decisions and customer interactions

Requirements:
• 3–5 years in branch operations or customer service leadership
• Robust problem-solving and communication skills
• Proficient in ERP and CRM systems
• Ability to manage multiple priorities
• Bilingual in English and French

Enhance service delivery and operational control at Mitten while driving effective team performance in Ottawa.
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📌 Branch Operations Supervisor at Mitten (Quebec City)
🏢 Cornerstone Building Brands
📍 Quebec City