## Department Manager, Service, South Edmonton CommonApply: Edmonton, AB: Full time: Posted Yesterday: JR165685**What you will do****Customer Service:*** Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.* ## Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.* Achieve Net Promotor individual store targets.* Ensure Staff Onboarding is delivered to the company’s expectation.* Become an Ambassador of Canadian Tire’s Triangle Rewards Program* Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.**Store Operations:*** Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs* Effectively utilizes meet all store operating initiatives and directives according to required timelines.* Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules* Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S; policies and procedures.* Responsible for overall employee discount and vendor pro deal programs**Training:*** Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.* Follow up to ensure execution of Weekly Plans for the store.* Consistent follow up to ensure 100% saturation on department specific product knowledge programs* Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.* Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.* Ensure all PHL selling skills and fit etiquettes are delivered at all times* Provide resolution for all customer concerns.**Leadership:*** Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.* Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge* Promotes and maintains a positive and motivating work environment.* Provides mentorship to teams and influences continuous growth,* Sponsors encourage to support community engagement efforts.**What you bring*** Proven Leader and Mentor* Proven ability to build and manage daily store execution plan.* Exceptional communication skills & organizational skills* Organized individual with understanding of compliance management* Superior training and coaching skills* High energy, enthusiastic individual who is driven to succeed* Previous retail management experience an asset**What you’ll get*** Excellent Discount Program* Flexible Scheduling* Advantages and Savings Options* First Class Training Platforms* Team Environment* Employee Resource Groups* Jumpstart CharitiesWe’re always looking for great talent! In addition to competitive pay, we offer: • Comprehensive benefits and retirement programs • Performance incentives • Other perks to support your well-being • Career growth opportunities and product discounts Our typical hiring range is between $42,500 and $56,250. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.
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📌 Department Manager, Service, South Edmonton Common (Alberta)
🏢 SportChek
📍 Alberta