Amica Senior Lifestyles seeks an IT Service Management Lead/Analyst for the Amica Support Office in Downtown Toronto. This 12-month contract offers hybrid work: 3 days in the office per week.
You will administer and support ServiceNow, lead ITSM governance, and drive continuous service improvement to enhance customer satisfaction. The ideal candidate has a Bachelor's degree in information systems, at least 3 years with ServiceNow, and ITIL v3+ certification.
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📌 IT Service Management Lead: ServiceNow & ITSM Expert (Ontario)
🏢 Amica Senior Lifestyles
📍 Ontario
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