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ServiceNow Service Catalogue Developer
RESPONSIBILITIES:

The Contractor’s resource(s) must enable effective, user-friendly, and self-service capabilities within the ServiceNow platform including:

Delivering a centralized service catalogue.

Automating request fulfilment to reduce manual effort and errors.

Improve the end-user experience by making services accessible, intuitive, and fast.

Support organizational goals of digital transformation and process standardization.

Tasks:

a. Catalogue Item Development

Designing and building catalogue items (hardware, software, access requests, HR services)

Configure forms, variable and UI policies

b. Workflow and Automation

Creating workflows and flows for request fulfilment

Setting up approvals, notifications, and task assignments

c. Integration

Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)

d. Administration

Managing catalogue categories, roles, and permissions

Maintaining catalogue structure and visibility rules

e. Maintenance and Support

Troubleshooting catalogue issues

Updating items as business needs evolve

DELIVERABLES

Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.

Must be available for regular and ad hoc meetings with the end users

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📌 Microsoft Software Developer Level 3 (Quebec City)
🏢 randstad canada
📍 Quebec City