The Business Systems Analyst (Salesforce/CRM) partners with Product Management, Salesforce teams, and business stakeholders to gather, analyze, and document business and technical requirements. The role translates business objectives into user stories, acceptance criteria, process flows, and solution requirements to support Agile delivery within the Salesforce ecosystem. Working across Sales Cloud, Service Cloud, and Experience Cloud, the analyst ensures requirements are complete, testable, traceable, and aligned with business goals and regulatory standards
Key Responsibilities Gather, analyze, and document functional and non-functional requirements.
Translate business needs into user stories, acceptance criteria, process flows, and specifications.
Collaborate with product owners, architects, developers, QA teams, and business stakeholders throughout the delivery lifecycle.
Conduct impact assessments, dependency analysis, and release planning activities.
Map business data to Salesforce objects and integrated enterprise systems.
Create and maintain documentation including process maps, data mappings, and functional specifications.
Support sprint planning, backlog refinement, testing, UAT, release readiness, and post-deployment validation.
Define reporting and dashboard requirements while ensuring compliance with healthcare and organizational regulations.
Act as a liaison between business and technical teams to drive successful solution delivery
Skill Requirements Required Skills
Salesforce data model, objects, security model, Flows, validation rules
Reports, dashboards, and CRM configuration
Business Analysis
Requirements gathering and documentation
User stories and acceptance criteria




Process mapping and impact analysis
Traceability and requirements management
Data & Integration
SQL and SOQL
Data mapping and validation
REST/SOAP APIs, Bulk API
Salesforce integrations with Facets, EDR, Snowflake, DocuSign, Five9
Agile & Tools
Sprint planning and backlog refinement
SDLC knowledge
Microsoft Office and Visio
Soft Skills
Facilitation and workshop leadership
Analytical and problem-solving skills
Written and verbal communication
Organization, prioritization, and time management
Other Requirements Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
3-5 years of Business Analyst, Systems Analyst, or Product Delivery experience.
Hands-on experience with Salesforce Sales Cloud and/or Service Cloud.
Salesforce certifications, healthcare industry experience, and Agile delivery experience preferred.
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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📌 Senior Business Specialist (Ontario)
🏢 HCL Technologies
📍 Ontario