Full-time, permanent
Position summary Reporting to the program development manager, the program assistant provides administrative and operational support to the Practice Enhancement Program.
The program assistant coordinates assessment processes, supports program participants and assessors, manages documentation and databases, and assists with reporting and program tracking. This role works closely with internal teams to ensure timely completion of assessments and related requirements.
Duties and responsibilities Duties include but are not limited to the following:
Assessment coordination and administration
vet and compile eligibility lists of participants
initiate participants into the assessment process and coordinate assessment packages
manage assessor calendars and schedule assessments
contact physician offices to arrange assessments
maintain participant and clinic tracking lists
monitor and track deadlines including pre-assessment questionnaires, remote questionnaires, action plans, and assessment reports
receive, log, and process submitted documentation and assessment reports
draft and send participant correspondence, including reminders and non-compliance notifications
respond to program inquiries by email and telephone
liaise with assessors and program team members regarding assessments and follow up actions
assist with outcome correspondence and post-assessment surveys
Data management and reporting
manage cases within iMIS including case setup, action tracking, and closure
perform data entry, tracking, and database maintenance
assist with analysis and preparation of program statistics and key performance indicators
run reports and prepare data summaries for internal reporting, including fiscal year statistics and assessment outcomes
collaborate with the program development and evaluation lead to support program analysis and reporting
File and records management
maintain accurate and up to date electronic and paper files
scan, file, and organize assessment documentation and correspondence




maintain bring forward systems and issue reminders as required
close, archive, and cull files in accordance with records retention guidelines
support ongoing improvement and maintenance of program databases and filing systems
General administrative support
provide administrative support to the team and special projects as assigned
schedule meetings and track deadlines
attend and participate in departmental meetings
liaise with other departments as required
assist with distribution of materials, data entry, and general clerical duties
perform other related duties as assigned
Accountability The program assistant is expected to demonstrate initiative, strong organizational skills, and the ability to work independently while contributing effectively within a collaborative team setting. Accountability, attention to detail, and professionalism in supporting program operations are essential.
Skills and qualifications Required skills and qualifications include:
successful completion of grade 12 supplemented by a two-year office administration diploma or equivalent combination of education and experience
experience in a health-care setting an asset
experience or knowledge in medical device reprocessing an asset
working knowledge of Microsoft Office applications including Access, Outlook, Word, Excel and Visio
working knowledge of Adobe Acrobat Pro
excellent written and verbal communication skills
demonstrated ability to work independently and make decisions to determine appropriate action to take in handling inquiries
detail orientated
ability to organize and set work priorities
ability to take direction, be flexible with the demands of the department and work both independently and as a team member
ability to exercise good judgment in recognizing scope of authority and protecting confidential information
proven ability to perform multiple tasks, balance continuous demands and priorities and able to meet deadlines
The compensation range for this position is based on an annual salary of $50,574 to $63,217 per year.

#J-18808-Ljbffr

📌 Program Assistant, Practice Enhancement Program (British Columbia)
🏢 CPSBC Careers
📍 British Columbia