We are seeking a
**Director, Program Management**
to lead the successful delivery of large-scale, multi-phase programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions, while driving alignment across technical, operational, and business teams to achieve company goals and objectives.

Req# (phone hidden)
_The recruiting efforts for this position are intended to fill an existing vacancy for a recent position._
**Responsibilities**
Strategically lead the successful delivery of large-scale, multi-phase programs, ensuring alignment with company goals and objectives
Deliver impactful outcomes through meticulous planning, collaborative execution, and risk mitigation
Manage concurrent programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions
Leverage change management best practices to ensure seamless adoption of new technologies across the organization
Bring real-world AI delivery experience, implementing solutions such as machine learning models, predictive analytics engines, and intelligent automation into retail and store operations
Work with data science and engineering teams to deploy AI-powered tools that optimize areas such as inventory forecasting, customer engagement, fraud detection, and POS efficiency
Collaborate with stakeholders to identify business challenges that can be solved with scalable AI solutions
Drive the planning, execution, and successful delivery of store technology solutions, including those involving POS systems, payment platforms, and customer-facing technologies
Oversee the implementation of next-generation, cloud-enabled store solutions while ensuring compatibility with existing systems
Manage the end-to-end delivery lifecycle for store technology programs, from system integration to testing and deployment
Develop strategies for addressing challenges such as system downtime, legacy system integration, and rapid technology scaling
Act as a critical nexus between technical, operational, and business teams, driving alignment and streamlined communication across internal stakeholders, external partners, and senior leadership
Build trusted relationships with executives, fostering collaboration that ensures consistent program sponsorship and engagement
Serve as a mentor and leader to cross-functional teams, building a culture of accountability, innovation, and customer-centricity
Define and implement best practices for program delivery, leveraging tools and methodologies such as Agile, Scrum, and Waterfall
Continuously monitor and optimize program health with KPIs, risk management strategies, and standardized processes to drive consistent delivery
Introduce AI and automation to improve program management, resource allocation, and operational efficiency
Keep up-to-date with emerging trends in AI, retail technology, and customer engagement.

Actively evaluate opportunities to drive innovation in enterprise applications




Develop scalable technology roadmaps to ensure infrastructure remains adaptable to evolving customer and operational needs
**Requirements**
10+ years of experience leading large-scale, multi-phase program delivery in a technology or retail environment
Experience implementing AI-powered solutions, including machine learning models, predictive analytics engines, and intelligent automation
Background in store technology delivery, including POS systems, payment platforms, and customer-facing technologies
Expertise in cloud-enabled store solutions, system integration, and legacy system compatibility
Proficiency in Agile, Scrum, and Waterfall methodologies for program delivery
Skills in change management practices to drive technology adoption across organizations
Understanding of KPIs, risk management strategies, and standardized processes for program health monitoring
Familiarity with emerging trends in AI, retail technology, and customer engagement
Capability to build trusted relationships with executives and cross-functional teams
Competency in mentoring and leading cross-functional teams to foster accountability, innovation, and customer-centricity
**We offer**
Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
Life and AD&D; Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability
Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match
Maternity/Parental/Adoption Leave Top-up
Employee Stock Purchase Program
Critical Illness Insurance
Employee Discounts
Unlimited access to Linked

In learning solutions
EPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our clients, our employees, and our communities.

We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM (https://www.youtube.com/embed/NU_mnNITn2o?si=IiCxyQ4sr1YJWxDG)
This posting includes a base salary range EPAM Canada would reasonably expect to pay the selected candidate.

Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education,



training, the demand for the role, skillset, and overall business and local labour market considerations.

Most candidates are hired at a salary within the range disclosed.

Salary range: CA$150,000 - CA$185,000.

In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
EPAM Canada welcomes and encourages applications from candidates with disabilities.

Please contact WFA Human Resource CA
[email protected]
if you have questions in this regard, or if you require an accommodation to complete the application process.

Click here
(https://www.epam.com/careers/locations/canada) to review EPAM's Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”).

Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data.

Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.

Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure.

While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.
EPAM Systems, Inc. is an equal opportunity employer.

We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities.

We are committed to recruiting, hiring, developing and promoting employees without discrimination.

As a global employer, this commitment includes complying with all laws in the countries in which we operate.

Nevertheless, we believe equal employment practices should not be limited to what the law requires.

Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

📌 Director, Program Management (Toronto)
🏢 EPAM Systems
📍 Toronto