Elevate your career with HOOPP as a Senior Employer Services Specialist. Provide exceptional support and education to employers, ensuring smooth operations and effective solutions in a dynamic setting.
As a key member of the Employer Services team, you'll deliver top-tier service to HOOPP employers. This senior role involves responding to complex inquiries, maintaining strong relationships, and assisting with financial transactions. Your ability to communicate clearly and make informed decisions will be vital in meeting service standards and enhancing the overall employer experience.
Key Responsibilities:
• Provide high-quality service via phone, email, Teams
• Document and track client discussions and resolutions
• Verify employer information accuracy and follow-up
• Build long-term relationships with assigned employers
• Educate employers on HOOPP’s policies and changes
Requirements:
• College Diploma or University Degree required
• 5 years’ experience in financial services
• Strong communication and decision-making skills
• Excellent time management and organizational skills
• Proven conflict resolution and interpersonal skills
Become a trusted advisor in employer services, enhancing their experience with HOOPP.
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