As the Service Centre Clerk, you will perform a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

This Service Centre Clerk responds to general internal and external enquiries.

The work is done efficiently and confidentiality is maintained.

Greetscustomers and providescourteous and professional first point of contact.

Performsgaragetriageduties,checking in customers for scheduledappointments.

Coordinatesvehicletrafficfor estimating and driver testing appointments.

Triagescustomerenquirieswithin levelofauthorityand escalates issuesorconcernsto theappropriate resource.

Assists customers in accordance with office processes, in person oron the phone.

Receivescustomer or vendor calls and messages as required.

May assistwithadministering Knowledge Tests and basic IWS transactions.

Performsroutine tasks in accordance with departmental procedures.

Performsfinancial transactions, as required.

Prints Knowledge Test and Driver Testingschedulesforthenext business day.

Prepares, distributesand filescorrespondence.

Receives, sorts, stamps, scansand distributesincoming documents.

Operatesstandard office equipment.

Faxes, photocopies andprintsdocuments as instructed.

Education: Highschooldiplomaor equivalent.

Experience: One yearofexperience in an officeand/or customer serviceenvironment.

Technical Knowledge and Skills: Learn and /or operate office software andequipment.

Working knowledgeof Microsoft Officeapplications.

Work with minimal direction and exercise initiative.

Handle multiple tasks and prioritize assignments.

Work effectively in a team environment.

Working knowledge of MPI policies and procedures related to products and coverage.

Health benefits





We offer a comprehensive health benefits program that includes:adaptable health, dental and vision planshealth spending accounttravel health coverageother extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:registered pension plangroup, dependent, and optional life insurance coveragesick leave to cover short-term disabilitylong-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture.

This includes:vacation entitlementmaternity, parental and adoptive leavesbereavement and family responsibility leavesemployee and family assistance programmental-health programmingonsite employee gym facility (Cityplace)discounted gym membershipswellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us.

We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It's important to recognize our employees for their contributions.

Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date.

We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

📌 Service Centre Clerk (Brandon)
🏢 The Manitoba Public Insurance
📍 Brandon