Department:Campus Safety OfficePosition covered by the Collective Agreement with USW Local 4120General PurposeThe Campus Safety Office is looking for a regular full-time Dispatcher to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a flexible schedule and a strong desire to help others.Duties and ResponsibilitiesThis position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants.The responsibilities for this position include:Intake of requests for assistance from the public, staff and studentsIntake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnelReception for Campus Safety Office - in person and telephone inquiriesMonitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.Document events and actions within the internal records management system softwareCommunicate with campus emergency personnel by way of two-way radio or phoneLiaise with the Guelph Police Service dispatch and records units from time to timeSupport parking enforcement personnel with general inquiries and tow situations by way of radio and telephoneProvide clerical support as required and other duties as assignedRequirementsCompletion of secondary school education,
1-year community college diploma an assetUp to 18 months of experienceAbility to successfully complete the Emergency Services Communications program (internal training program)Excellent keyboarding, data entry and computer skills with accuracyProficiency in MS Excel, MS Word, Email, and other related software is essentialAbility to organize and prioritize is essentialDemonstrated positive judgement, accurate recall, decision making under stressful situationsStrong interpersonal skills with excellent oral and written communication are essentialAbility to maintain confidentialityAbility to work 12-hour shiftsThis position involves shift work - 12-hour shifts rotating between days (6:30 am - 6:30 pm) and nights (6:30 pm - 6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours a day and seven days a week.Candidates selected following initial review must complete and be able to pass: computerized testing; interview(s); security clearance; background investigation; and references checks before final selection of employment.Employee Type: Regular Full-TimePosition Number: 10854038At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.Posting Date: September 8, 2026Closing Date: September 15, 2026#J-18808-Ljbffr