Lead the Service Department operations with Nors in Ottawa as a Service Manager. Oversee schedules, manage technicians' workloads, and ensure excellent customer satisfaction.

In this critical role, you will manage the Service team to ensure effective, profitable operations while maintaining strong customer relations. Responsibilities include monitoring workload, ensuring adherence to health and safety protocols, and facilitating transparent communication between technicians and clients. Your leadership will be crucial in optimizing both shop and field procedures to enhance service quality.

Key Responsibilities:
• Manage daily operations of the Service Department efficiently
• Diagnose customer service needs and dispatch technicians accordingly




• Adhere to health and safety requirements in the workplace
• Mentor service department staff in hiring and training
• Communicate service requirements clearly to technicians and management

Requirements:
• Post-secondary diploma in mechanical or related field
• Strong leadership and communication skills
• Proficient in Microsoft Office
• WHMIS and Safety Training certifications
• Ability to work under pressure and meet deadlines

Elevate Nors' service excellence with your managerial expertise in Ottawa's Service Department.
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📌 Service Manager in Ottawa (Quebec City)
🏢 Nors Group
📍 Quebec City