Make a difference for pets and their parents as a Retail Customer Service Lead at PetSmart. Focus on delivering exceptional service while leading associates and enhancing the store experience.

PetSmart is seeking a Retail Customer Service Lead, also known as an Experience Lead, to drive customer engagement and uphold store standards. This leadership role requires strong retail and operational skills, as you'll facilitate training, manage daily tasks, and ensure exemplary service. Your influence will help foster a culture of teamwork and development among associates, while also ensuring a clean and safe workplace for pets and pet parents.

Key Responsibilities:
• Lead training and onboarding efforts for associates
• Drive pet parent interactions and service strategies
• Support store events,



promotions, and adoptions
• Ensure safety compliance for staff and customers
• Maintain store cleanliness and operational standards

Requirements:
• 2+ years retail experience in a customer-centric role
• Leadership experience preferred but not mandatory
• Full-time availability with scheduling flexibility
• Proficiency in computer applications
• Strong communication and organizational skills

Excite pet parents and create memorable experiences at PetSmart leading the retail customer service efforts.
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📌 Retail Customer Service Lead at PetSmart (Alberta)
🏢 PetSmart
📍 Alberta