Bell is seeking a strategic, execution-focused Program Manager to drive large-scale call centre transformation initiatives. You will define and drive Epics from concept to realization, shaping long-term vision for CCaaS and AI-driven customer solutions. You will own end-to-end delivery, collaborate with TS partners and stakeholders, manage budgets, and ensure measurable improvements in FCR, CSAT, NPS, and cost savings. Hybrid work arrangement in Canada.
📌 Senior CCaaS Transformation Program Lead (AI) (Toronto)
🏢 Bell
📍 Toronto
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