Join a leading financial institution as an IT Analyst IV, specializing in Technical Support. This hybrid role in Mississauga focuses on managing Change Management processes and ensuring service excellence.

Robertson is seeking a talented IT Analyst IV to fill this critical position at a top financial institution. This role requires extensive experience in IT process management, particularly in Change Management and ITIL practices. You'll coordinate daily change processes, manage meetings, and update performance metrics to drive IT service maturity within the organization.

Key Responsibilities:
• Coordinate daily Change Management processes and client support
• Serve as a subject matter expert on ITSM Change Management
• Manage Technology Change Management-related meetings




• Review Change requests for compliance and risk assessment
• Facilitate training on ITSM policies and processes

Requirements:
• Post-secondary degree required
• 5 years' experience in IT process management
• Proficiency with ServiceNow and MS Office
• Knowledge of IT change management and ITIL V
• Experience in financial institutions and asset management

Apply your expertise in IT change management and support organizational excellence within this prestigious financial institution.
#J-18808-Ljbffr

📌 IT Analyst IV - Technical Support (Ontario)
🏢 RobertsonLtd.
📍 Ontario