Become a Bilingual Customer Service Agent with ESC in Montreal, where you'll engage with customers in both English and French. This role offers full remote flexibility for those based in Montreal.

As a full time Bilingual Call Centre Customer Service Representative, you'll act as the first point of contact for clients, ensuring top-notch support and issue resolution across all ESC services. Your responsibilities will include managing customer inquiries, processing orders, and maintaining accurate records while adhering to service level agreements.

Key Responsibilities:
• Serve as the primary contact for customer needs and support
• Resolve issues by implementing solutions and escalating when necessary
• Process customer orders with accuracy and care




• Track requests to ensure timely resolutions
• Maintain detailed records in the Eservice system

Requirements:
• Bilingual in English and French, both oral and written
• Prior customer service or call center experience
• Post-secondary education or equivalent experience preferred
• Familiarity with corporate supply products
• Self-motivated and able to work independently and in teams

Provide exemplary support in this hybrid bilingual role at ESC to enhance customer satisfaction.
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📌 Bilingual Customer Service Agent in Montreal (Ontario)
🏢 ESC Corporate Services
📍 Ontario