Join ARAG Legal Solutions Inc. as a Bilingual Customer Service Agent in Toronto. Assist customers with insurance inquiries while ensuring high service standards in a full-time capacity.

This role is based in the Greater Toronto Area and requires fluency in both English and French. You will be the first point of contact for policy inquiries, claims assistance, and customer support. Candidates must be prepared for onsite training and have the chance for a hybrid work schedule after the initial probation period.

Key Responsibilities:
• Handle inbound and outbound customer calls regarding insurance policies
• Document all interactions accurately in the CRM system
• Provide explicit information according to company policies




• Manage complaints and escalate complex issues effectively
• Collaborate with internal teams to resolve customer concerns

Requirements:
• Bilingual in English and French (written/verbal)
• 2 years of call centre or customer service experience
• High school diploma; post-secondary education is a plus
• Strong communication and active listening skills
• Comfortable with customer management software

Elevate your customer service skills while contributing to ARAG's mission in Toronto.
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📌 Bilingual Customer Service Agent Toronto (Ontario)
🏢 ARAG Legal Solutions Inc. (Canada)
📍 Ontario