Elevate client care as a Care Access Representative with CBI Home Health in Lethbridge. Manage scheduling and enhance communication for seamless healthcare delivery.

CBI Home Health is searching for Care Access Representatives to join their Lethbridge team. In this vital role, you will coordinate care providers—Personal Support Workers, Health Care Aides, and Nurses—within a high-volume contact center. Your expertise in problem-solving and communication will ensure a seamless experience for clients, families, and care providers.

Key Responsibilities:
• Efficiently schedule care providers using specialized software
• Meet KPIs for call handling and visit scheduling
• Communicate openly with clients and care providers




• Build and maintain positive relationships with stakeholders
• Manage scheduling databases and client records accurately

Requirements:
• Minimum Grade 12 education
• 2+ years in Customer Service or Scheduling
• Proficiency in Microsoft Office Suite
• Solid communication and multitasking abilities
• Familiarity with healthcare scheduling is a plus

Conduct efficient scheduling and effective communication at CBI Home Health to enhance client experiences in Lethbridge.
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📌 Care Access Representative in Lethbridge (Alberta)
🏢 CBI Home Health
📍 Alberta