The Accounts Receivable Associate is responsible for issuing invoices, processing payments and connects with the customers to resolve payment discrepancies. The job holder works closely with the Accounting, Operations and Sales Team to address customer needs, resolve issues efficiently, and ensure consistent and positive experience.

Job Responsibilities
Ensure timely and accurate collection of customer payments
Identify bottlenecks in the billing-to-collections cycle to actively reduce the overall Days Sales Outstanding (DSO)
Post customer payments within Company systems
Establish and develop positive customer relationships
Resolve discrepancies or detailed payments issues along with the customer
Upload the sales invoices on customer portals daily
Coordinate with the senior accountant and operations to resolve any payments related issues
Highlight any issues to senior management in terms of customer credit limits and payment terms
Assist in preparation of ad hoc reports as needed
Provide support for regions including Quebec and the Maritime provinces
This job description is not intended to be all-inclusive. The job holder may perform other related duties as negotiated to meet the ongoing needs of the Company

Qualifications
Must be legally eligible to work in Canada without restrictions
Proficiency in English, spoken and written is necessary




French skills (speaking and writing) will be considered a strong asset
1-3 years of experience in a similar role is preferred
Completion of a post-secondary education or courses in bookkeeping, accounting or a related subject is required
Previous working experience in customer service, sales, manufacturing will be considered an asset, but not mandatory
Proficiency with Microsoft Office (Outlook, Excel and Word)
NetSuite, ERP working experience – nice to have (but the candidate is not disqualified if has no experience)

About the Company:
The job holder supports Total Cart Management (TCM) Division. TCM is the pioneer in the manufacturing and maintenance of shopping carts and various mobile equipment in large retail stores and the leading cart service company in Canada. Our general operations, based in Mississauga, Ontario, manage all maintenance, repair, and service call activities for corporate and independent retailers in Canada.

Recruitment Disclaimer
We thank you all for all applications, however only selected candidates will be contacted
This job opening is for an existing vacancy
During the recruitment process, partial AI supported tools may be used, but applications; will be reviewed by the hiring team.

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📌 Accounts Receivable Associate (Ontario)
🏢 Instore Group of Companies
📍 Ontario