Sign Shop Customer Service Representative (CSR)
Job Type: Full-Time

Industry: Signage (Sign Dept.)
Wage: $26-$30/hr based on experience
We have an immediate opening for an organized, customer-focused Service Representative to join our growing signage team. This role is the link between our sign division customers and the production department.

Responsibilities

Your primary role will be to facilitate orders into the production workflow

Manage and respond to customer inquiries

Interpret customer needs and job scope

Recommend appropriate materials and production options as required

Prepare quotes and communicate pricing as required

Coordinate jobs with graphics, prepress, printing and finishing
Coordinate proofs, revisions and customer approvals

Submit electronic work orders to production team

Keep track of active in-house and buyout jobs

Assist with coordinating signage and graphic installations

Resolve customer questions or production issues as they arise

Qualifications





Experience in wide-format printing, signage or the graphics industry is strongly preferred

Print/sign estimating or customer service experience is an asset

Robust communication and customer service skills

Excellent attention to detail

Robust organizational and multitasking abilities

Comfortable working in a fast-paced production environment

Good understanding of graphic file types, and production terminology

Team player

Who We’re Looking For
We’re looking for someone who can take ownership of a project from the initial customer request through to completion.

The ideal candidate understands that great customer service means asking the right questions, providing accurate information, setting realistic expectations and making sure production has everything needed to complete the job correctly.

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📌 Sign Shop Customer Service Representative (CSR) (Ontario)
🏢 Capital Press
📍 Ontario