Become a key player at OpenText as a Senior Manager of Client Operations Program Management. Drive strategy and enhance operational excellence in client support teams in a global setting. In this crucial role, you will report to the VP of Global Technical Support Strategy and Operations and lead the drive for client-focused readiness and training initiatives.

You will shape a team of experts to build programs that optimize onboarding and boost client satisfaction while continuously improving operational processes. Key Responsibilities:

- Define and execute global support readiness programs
- Lead curriculum development for training across disciplines
- Build frameworks for onboarding and leadership development




- Ensure teams have necessary skills for effective client support
- Develop plans for recent product releases and organizational changes Requirements:
- Over 10 years in client support and operations
- 3+ years of leadership experience in distributed teams
- Proven success in enterprise training and enablement programs
- Strong knowledge of learning principles and methodologies
- Excellent stakeholder management and communication skills Shape the future of client engagement at OpenText by leveraging your experience in operational readiness and people development.

📌 Senior Manager of Client Operations at OpenText (Ottawa)
🏢 opentext
📍 Ottawa