Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys troubleshooting complex issues, collaborating with stakeholders, and ensuring applications operate efficiently for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Required Skills & Experience

5+ years of experience in Application Support, Production Support, or a similar support-focused role

Experience supporting business-critical applications in a corporate environment

Robust troubleshooting and problem-solving skills

Experience using SQL for queries, reporting, and issue investigation

Ability to manage multiple priorities and drive issues through to resolution

Experience partnering with business users and technical teams to resolve incidents and support enhancements

Excellent verbal and written communication skills

Experience working within Agile environments

Familiarity with monitoring and ticketing tools used to track application health and support activities

Strong ownership mindset and accountability when managing incidents and service requests





Willingness to participate in an on-call support rotation

Nice-to-Have Skills & Experience

Experience supporting applications within Wealth Management, Banking, or Financial Services

Exposure to Windows and Linux environments

Experience with monitoring tools such as Dynatrace, ELK Stack, PagerDuty, or similar platforms

Familiarity with database technologies including Sybase, DB2, or SQL Server

What You'll Do

Monitor and support a suite of business-critical applications

Investigate, troubleshoot, and resolve production incidents and user-reported issues

Perform root cause analysis and implement preventative solutions

Work closely with business stakeholders and development teams to support application enhancements and releases

Develop and maintain support documentation, processes, and knowledge articles

Participate in incident management and on-call support activities

Contribute to continuous improvement initiatives that enhance application stability and performance

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between $43/hr - 45/hr CAD.

*This role is an existing vacancy.

*No requirement for Canadian experience or education.

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📌 Application Support Analyst (Ontario)
🏢 Insight Global
📍 Ontario