Become an IT Infrastructure Analyst providing essential technical support for Microsoft 365 services and networking systems. This prospect blends troubleshooting with growth towards cybersecurity tasks.

In this role, you will offer first- and second-level support for Windows desktops and mobile devices. You'll assist with user account management in Active Directory, device compliance, and infrastructure initiatives, paving a development path towards systems or cloud responsibilities. The position involves a commitment to providing excellent customer service while addressing technical challenges in a supportive environment.

Key Responsibilities:
• Provide first- and second-level support for user devices
• Administer Microsoft 365 tasks and user accounts




• Troubleshoot network connectivity and basic TCP/IP issues
• Support endpoint protection and patching processes
• Document troubleshooting and service management activities

Requirements:
• Diploma in IT, computer science, or related field
• 2-4 years of IT support experience
• Hands-on experience with Windows 10/11 and Microsoft 365
• Knowledge of networking concepts: TCP/IP, DNS, DHCP
• Strong communication skills and customer-focus

Leverage your IT support expertise while advancing in cybersecurity and cloud initiatives.
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📌 IT Infrastructure Analyst Remote Support (Alberta)
🏢 GuestTek Interactive Entertainment
📍 Alberta