Lead customer experience initiatives at Toromont in Concord. Drive customer satisfaction by reporting on best practices and engaging with regional operational leaders.

As a Customer Experience Lead, you will be instrumental in implementing Toromont’s customer experience strategy. This full-time role requires a blend of customer service, marketing, and operational expertise. You'll engage with various teams to enhance the VOICE of the Customer and ensure high standards for brand loyalty.

Key Responsibilities:
• Implement customer experience strategy across regions
• Analyze customer feedback and drive improvement initiatives
• Manage data collection and distribution for operational efficiency
• Conduct quarterly assessments and implement changes




• Facilitate the You’re Appreciated employee recognition program

Requirements:
• Bachelor's degree in marketing required
• 3-6 years of experience in customer experience management
• Solid analytical, leadership, and communication skills
• Proficient in Microsoft 365 and data visualization tools
• Bilingualism in English and French is an asset

Enhance customer engagement and operational effectiveness while leading change in customer experience at Toromont.
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📌 Customer Experience Lead at Toromont (New Brunswick)
🏢 Toromont CAT
📍 New Brunswick