Elevate your career with Hitachi Rail as a Service Delivery Analyst, collaborating to ensure exceptional engineering service delivery. Focus on reliability, efficiency, and customer satisfaction in this critical role. As a part of the CBTCS E2 Services team, you'll oversee the performance of service against SLAs, coordinate incident and change communications, and manage ticket resolution governance.

This position demands 3 to 5 years of relevant experience, along with robust problem-solving and communication skills. Engage with engineering teams while driving continuous improvement and service quality across operations. Key Responsibilities:

- Manage delivery of CBTCS E2 services meeting business SLAs
- Coordinate operational support for engineering service adoption




- Govern incident and request management processes effectively
- Lead communication for incidents and planned service changes
- Support CI/CD-related operational delivery and service improvements Requirements:
- 3 to 5 years of service delivery experience in engineering
- Bachelor’s degree in engineering or Computer Science
- Relevant ITIL or PMP certifications preferred
- Proficiency in incident management tools like ServiceNow
- Strong ability to handle multiple priorities effectively Enhance service delivery and communications while supporting engineering excellence at Hitachi Rail.

📌 Service Delivery Analyst at Hitachi Rail (Toronto)
🏢 Hitachi Rail
📍 Toronto